Service

Every customer order and project at SmartHeat is unique, and as such, we have developed a customer- focused and solution-driven approach grounded in the optimization of technologies, design processes and service.

All sales include delivery, installation and start-up training needed upon implementation. All PHEs and PHE units include a repair & warranty guaranty for 12 and 18 months, respectively.

SmartHeat's staff is available throughout the year to:

• Assist and supervise start-up and training on installation;
• Perform on-site inspections where highly corrosive liquids are used in order to detect hairline fractures and cracks that may influence performance;
• Order spare parts on call for your needs; and
• Perform cleaning on site in hours or overnight to minimize downtime.

The Company currently has 9 service centers located throughout China as shown below and has plans to open a customer assistance hotline in June 2008 at its Shenyang facility. Click here to see our sales & service locations throughout China.

SmartHeat is a leader in today and tomorrow's PHE markets as a result of its pairing best practices system design with efficient service.

Tel: 86-10-85745832 　　86-10-85786999 Fax: 86-10-85786596	Tel: 86-25-84869032 　　86-25-84862380 Fax: 86-25-84862382
Tel: 86-532-85711368 Fax: 86-532-85711225	Tel: 86-24-23831012 Fax: 86-24-23832593
Tel: 86-21-29911876 　　86-21-29911879 Fax: 86-21-62348990	Tel: 86-471-4610861 Fax: 86-471-4610862
Tel: 1399997550 Fax: 86-991-6205000	Tel: 13804155066
Tel: 86-22-26215805 　　86-22-26215806 Fax: 86-22-26215807